Refund policy

Return and Refund Policy for Sezameg.com

Thank you for shopping at Sezameg.com! We strive to provide you with high-quality footwear and a positive shopping experience. This policy outlines the guidelines for returning and exchanging items, as well as receiving refunds.

 

Returns and Refunds Policy

Thank you for shopping at Sezam. We strive to provide you with high-quality shoes and a positive shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Eligibility for Returns:

You are eligible for a return if:

  • You received the wrong product.
  • The product is damaged or defective upon arrival.
  • You are not satisfied with the fit or style of the shoes (excluding custom or made-to-order items).

Timeframe for Returns:

You have 7 days from the date of delivery to initiate a return.

Conditions for Returns:

To be eligible for a return, your item must meet the following conditions:

  • It must be in its original packaging, including all tags and accessories.
  • It must be unworn and in the same condition that you received it.
  • It must be returned with the original proof of purchase (order confirmation or receipt).

Non-Returnable Items:

The following items are not eligible for return or refund:

  • Custom orders: Any shoes that are specifically designed or customized to your specifications are non-returnable. This includes but is not limited to shoes with personalized engravings, specific color combinations chosen by the customer, or modifications to the standard shoe design.
  • Made-to-order items: Shoes that are manufactured only after an order is placed are considered made-to-order and are non-returnable. These items are produced specifically for you and cannot be resold.
  • Items marked as "Final Sale" or "Clearance."
  1. Shipping: You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping method to ensure that we receive your return. Or contact us to arrange return ( courier fees will apply )

Refund Process:

Once we receive your returned item and verify that it meets our return conditions, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow [7] business days for the refund to appear in your account.  

Exchanges:

If you would like to exchange an item for a different size or style (excluding custom or made-to-order items), please follow the return process and then place a new order for the desired item.  

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at sezam.official@gmail.com or +201007917073 with photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.  

 

***This policy is subject to change without notice. Please refer to our website for the most up-to-date version.